FAQ

These FAQs have been prepared to give you an at-a-glance understanding of how the AMA4 Impairment Assessment Training works and how we do things here, as well as to provide some information that may benefit anyone thinking to enrol in in one or more modules part of the AM4 Impairment Assessment Training program.

If the information you are after is not part of these FAQs, go ahead and ask us a question via the “contact us” form. We will get back to you as soon as possible. Alternatively, send us an email at iat@amavic.com.au.

If your question may benefit other prospective participants we will add it to these FAQs.

Training Provider

Who is the training provider of the course?

The training program is provided by a Joint Venture formed by Solutions Plus Training (SPT) Pty and by the Personal Injury Education Foundation (PIEF).

Registration and Payment

How do I register for a module?

You can register via our Online Learning Management System (LMS) by visiting https://iatvic.learnupon.com/store. Browse through this website and find the module you would like to enrol in, then click the “enrol now” button. You will be prompted to the registration and payment page. Note: if this is the first time you attend training, you must attend the Core (Stream 1) module before you can attend any specialty (Stream 1) module.

I am not a medical professional, can I attend the training program?

Yes, non-medical professionals (e.g. Neuropsychologists, Oral Surgeons registered as dentists) can attend the program for professional development purposes.

I am not a medical professional, can I receive accreditation to perform Impairment Assessment?

No. Degree of impairment under the act can be assessed by Medical Professionals only.

Can I register by mailing an application from to you?

No, we do not use paper-based application forms. We prefer using an online registration process to ensure personal information is protected, to keep track of the number of registrations for each module and to make sure we do not miss your registration.

Why can I register only for one module at the time?

We want you to know exactly what you are buying. Each module is different and you should review what the module is about before deciding to enrol. But don’t worry, after you have created your profile on the LMS you can enrol in each module with a couple of clicks.

Can I register more than one person at the time?

No, we do not allow for bulk registration. There are several reasons why we need prospective participants to register one at the time. First of all, at the time of registration, you will be required to create a unique account on our Learning Management System from which you will be able to access the pre-training material and the assessment material (after you have attended the face to face session). The second is because each training session has a limited number of seats available and we want to avoid overbookings. The third and final reason is because we want to make sure we receive correct information from all participants.

What are the number of seats available for each training session?

We have decided a maximum of 30 participants for the Core (Stream 1 and Stream 2) modules and 20 participants for the specialty (Stream 1 and Stream 2) modules. We believe this will give participants the possibility to interact with the facilitator and, therefore, maximize the learning outcome.

When do I need to pay for the module?

You will be requested to pay for the module as part of the registration process, just after you have selected the module you want to enrol in and entered/confirmed your details.

How do I pay for the module?

You can pay for the module by Debit or Credit card using the Stripe online payment gateway included in our registration process.

Is the online payment secure?

Yes. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

Do you store my credit card details?

No. We do not store Debit or Credit card details.

Is a copy of the AMA Guides to the Evaluation of Permanent Impairment, Fourth (4th) Edition included in the module’s fee?

Only for the Core (Stream 1) module. We will provide you with a copy of the AMA Guides to the Evaluation of Permanent Impairment, Fourth (4th) Edition when you attend the face-to-face session of the Core (Stream 1) module. The AMA Guides to the Evaluation of Permanent Impairment, Fourth (4th) Edition is not provided for the Core (Stream 2) module or specialty modules (either Stream 1 or 2). When you are attending a specialty module (Stream 1 and Stream 2) please remember to bring the copy of the Guides with you.

How do you ensure my privacy?

We comply with the Privacy Act and with the 13 Australian Privacy Principles. Your personal details will not be divulged to any third party company other than the Jurisdictions involved in the management and delivery of the training program. Moreover, your personal details (eg. The address of your practice, your preferred work phone number and your specialty) will be listed on the iatvic.com.au website only after you have instructed us to list your details on the website.

I don’t want my details listed on the iatvic.com.au website? How do I do it?

If you do not want your details to be listed on the iatvic.com.au website you need to let us know at the time of registration. If you do not let us know at the time of registration but then decide that you don’t want your details to appear on the website, you need to let us know in writing by sending an email to enquiries@103.27.32.11.com.au.

I need to cancel my registration for a module, what do I do?

To cancel for a module you have already booked and paid for, you can do it directly from our LMS. Simply log-in, select the course you want to cancel your enrolment for and click the “leave course” button. When deciding to cancel your registration it is important you understand your rights and responsibilities. Make sure you are familiar with our Cancellation and Refund policy before applying for a module.

Will my fees get refunded if I cancel?

That depends on when and why you cancel. To find out whether a refund may be applicable, please read our Cancellation and Refund Policy published here.

Where do I find more information about withdrawal and refunds?

You can find this information on our Cancellation and Refund policy published here.

I want to submit a complaint, how do I do it?

If you want to submit a complaint please follow the process detailed in our Complaints and Appeal policy published here.

Course Structure

What is the difference between Stream 1 and Stream 2 modules?

Simply put, Stream 1 modules must be successfully completed in order to gain accreditation. Stream 2 modules are refresher modules and are for professionals that have already completed the Stream 1 modules. Still unsure? See below for three hypothetical scenarios.

I am new to the program and I want to gain accreditation for the Lower Extremity module: You will have to complete Core (Stream 1) and Lower Extremity (Stream 1) in order to gain accreditation for that specific body part.

I am already accredited for the Lower Extremity module and I want to gain accreditation for Upper Extremities: You will not need to complete the Core (Stream 1) module again but you will have to complete the Upper Extremity (Stream 1) module.

I am already accredited in Lower Extremity but I would like to refresh my knowledge for this module: You want to enrol in Lower Extremity (Stream 2).

Do I need to complete the Core (Stream 1) module before completing a specialty module?

Normally yes. If this is the first time you attend the program, or if you have attended the program in the past but you did not successfully complete the Core module, yes you have to successfully complete the Core (Stream 1) module before attending any specialty (Stream 1) module. If you have successfully completed the Core (Stream 1) module in previous year then you do not need to sit this module again.

Note: in cases where the Core (Stream 1) module and the Specialty (Stream 1) module of your choice are close to each other, you need to attend the Core (Stream 1) module before attending the Specialty (Stream 1) module.

I have already completed the Core (Stream 1) module. Do I need to re-take this module?

If you have already successfully completed the Core (Stream 1) module you do not need to re-take it. For example, you completed the Core (Stream 1) module in 2017 before sitting the Lower Extremity (Stream 1) module. You will not need to re-take the Core (Stream 1) module in 2018 before sitting the Hand and Upper Extremity (Stream 1) module.

How do you deliver the modules?

Modules are delivered using a blended approach and will include an online component and a face to face component. You will be asked to read some training material online via our LMS before attending the face to face session hosted at AMA Vic house. After attending the face to face session, you will be asked to complete a short competency based assessment available on the LMS.

Where are face to face modules held?

Our delivery location is AMA Vic House – Ground Level, 293 Royal Parade, Parkville VIC 3052. There may be instances where the location may need to be changed. If that is the case, you will be informed in a timely manner.

Will I have to complete an assessment for each module?

For Stream 1 modules, the answer is yes. You will be required to complete a competency based assessment after sitting each module. Your assessment must be deemed satisfactory in order for you to gain accreditation. For Stream 2 modules, completing the assessment is not mandatory.

Will I receive feedback if my assessment submission is deemed unsatisfactory?

Yes. If your submission is deemed unsatisfactory you will receive feedback to help you with your second submission.

How many times can I submit the assessment for a module?

You can submit each component of the assessment three times.

What happens if my third assessment submission is not satisfactory?

If the third submission is still not deemed satisfactory, you will have to re-sit the module.

Will I need to pay again to re-sit the module?

Yes.

I have successfully completed the Core (Stream 1) module and a Specialty (Stream 1) module. Am I automatically approved to be an Impairment Assessor?

If you are a medical professional, yes. If you have successfully completed the Core (Stream 1) module and a specialty (Stream 1) module, you are approved to complete Impairment Assessments for that specific body part. Please remember that you can complete Impairment Assessment only for the body parts (modules) you have successfully completed. For example, if you have completed Core (Stream 1) and Lower Extremity (Stream 1), you can perform Impairment Assessments only for Lower Extremity.

Which authorities can I provide Impairment Assessment for?

Once you successfully complete the required modules, you can provide Impairment Assessment under the WorkSafe, TAC and Wrongs Act.

Support and Manuals

I need support with the registration and payment process, how do I get it?

If you need support with the registration and payment system, you can download the registration and payment manual available on this website or you can call 03 9940 4893 for assistance.

I am having trouble navigating the online Learning Management System. How do I get help?

If you need support in navigating through our Learning Management system, you can download the LMS manual available on this website or you can call 03 9940 4893 for assistance.

Other Information

Am I going to receive a certificate of completion for Stream 1 modules?

If you are a Medical Practitioner yes, every time you complete a module you will receive a certificate of completion.

If you are not a Medical Practitioner, you will receive a certificate of attendance.

What is the difference between a certificate of completion and certificate of attendance?

A certificate of completion is provided to Medical Practitioners that have successfully completed the competency based assessment of the module and it is prove of accreditation.

A certificate of attendance is provided to non-medical professionals who attended a module.

Can I claim CPD points?

That depends on your specialty:

For GPs: Our courses are RACGP accredited. By completing one module you are entitled to 5 or 7 CPD points (depending on module duration). By completing a combination of Core and Specialty module you will be entitled to 40 CPD points. Please note that 40 CPD points are available only for Core + Specialty combinations. If you complete 2 specialty modules you will not be able to claim 40 CPD points.

Surgeons: Surgeons can self-claim CPD points using our certificate as proof of completion. The certificate will include the duration of the module to ensure you can maximise your claim.

Obstetricians & Gynaecologists: Our courses are accredited for PD points with RANZCOG. The Core module is worth 3.5 points and the Gynaecology System module is worth 2.5 points.

Other Specialties: At the time of writing these FAQs information is not available for other specialties. Please call give us a call at 03 9280 8772 for more information.

Some Legal Disclaimers

What is the purpose of the training?

The purpose of the training is to ensure that medical professionals know how to apply the correct techniques and methods to assess permanent impairment. To do so, at the end of each Stream 1 module doctors have to submit a competency based assessment to prove that they can apply these techniques.

What is the role of the Training Provider?

The role of the Training Provider is to ensure that Medical Practitioners attending the course are provided with relevant, up-to date and in line with specifications provided in the act.

Additionally, the training provider is responsible for ensuring that all Medical Practitioners that successfully complete the program can apply the relevant and correct techniques for assessing the degree of impairment. This is done by asking Medical Practitioners to complete a competency based assessment.

Do you manage and control Doctors’ accreditation after the training is provided?

No. As the Training Provider we simply ensure that doctors know how to apply the correct techniques and methods to assess permanent impairment.